An offer of an exchange or credit note will be offered under the following conditions:

  • All claims must occur within 14 days for purchase.

  • With proof of purchase and at the managers discretion.

  • The product is faulty.

  • The product can only be returned if lightly sampled.

We will meet our obligations under the consumers Guarantee Act to provide a remedy. 


What can I use as proof of purchase?

You may use any of the following as original proof of purchase:

  • Original register receipt or e-receipt tax invoice.

  • Online customer account order history.

  • Gift receipt.

What if my item was damaged, incorrect or faulty?

In the unlikely event that you receive an item that is damaged, incorrect or faulty, our staff will organise an exchange or credit note. 

What do you mean by "Lightly Sampled"?

"Lightly sampled" means an item may have some signs of minor wear or use, but must not be damaged unless the item was received by you in this condition.

I've received an item as a gift but it's not quite what I'm after. Can I return it?

A gifted item can be returned for an exchange or gift card provided you have a receipt as your proof of purchase and within 14 days if the product is unused.